SAP AMC call center integration CloudSAP成都研究院SAP Cloud PlatformSAP云平台ABAP
# standard function
SAP help Computer Telephony Integration
drawback
Only client-side Integration is supported so you must have a client-side application to communicate via the built in adapter.
Agents using the CTI solution must have this client-side application running on their desktop.
(1) Inbound calls are achieved using a parameterized URL that your client-side application passes to the SAP Hybris Cloud for Customer CTI Client Adapter. This allows the call attached data to display in the Live Activity pane in the solution.
(2) Outbound calls are achieved by using a DLL which passes the dial out phone number from SAP Hybris Cloud for Customer to your CTI solution and in which you have included the necessary dial-out logic.
enable inbound call:https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1708/en-US/2534475c2bb544ffbbde4fbfe60da58f.html
上一篇: ITeye社区有奖“掘金”活动圆满结束——查看获奖结果
下一篇: 获取手机信息的工具类
推荐阅读
-
SAP AMC call center integration CloudSAP成都研究院SAP Cloud PlatformSAP云平台ABAP
-
SAP ABAP SQL的execution plan和cache SQLABAPSAP成都研究院SAP Cloud PlatformSAP云平台
-
SAP OData服务性能测量的四种办法 SAPSAP云平台SAP Cloud PlatformSAP成都研究院ABAP
-
ABAP Debugging Script(调试器脚本)使用的一些实际例子 sapSAP云平台SAP Cloud PlatformSAP成都研究院Cloud
-
两种使用代码获得SAP CRM product sales status的办法 SAPSAP云平台SAP Cloud PlatformSAP成都研究院ABAP
-
在SAP ABAP里使用注解@Inject模拟Java Spring SAPSAP云平台SAP Cloud PlatformSAP成都研究院Cloud
-
SAP ABAP Netweaver容器化, 不可能完成的任务吗? ABAPSAP成都研究院SAP Cloud PlatformSAP云平台Cloud
-
JavaScript和ABAP的尾递归 JavaScriptSAPSAP云平台SAP Cloud PlatformSAP成都研究院
-
如何避免SAP订单保存后生成的中间件CSA inbound queue sapSAP云平台SAP Cloud PlatformSAP成都研究院ABAP
-
两种使用代码获得SAP CRM product sales status的办法 SAPSAP云平台SAP Cloud PlatformSAP成都研究院ABAP