如何将Twitter消息导入到SAP CRM和Cloud for Customer去 twitter社交媒体facebook社交媒体集成SAP成都研究院

CRM: Twitter(also Facebook) is official integrated into CRM 7.0 EHP3

https://blogs.sap.com/2013/11/08/twitteralso-facebook-is-official-integrated-into-crm-70-ehp3/

C4C:

新建一个social media channel:

从drop down list里选择“Twitter"，维护twitter application的consumer key和consumer Secret:

然后创建一个批量从twitter website导数据的background job:

 

该job会将Twitter website里consumer key指向的twitter account发布的所有twitter抓到C4C来自动生成service request: